Terms of service

We reserve the right to refuse any order or service at our discretion.

ORDERS PLACED FOR PICKUP

Order Cancellations: To avoid a 20% restocking fee, pick up orders must be canceled a min of 48 hours prior to the scheduled pick up day.

Rescheduling Pick up Orders:You are expected to pick up your order at the scheduled time. If you are unable to make the pick up, please email info@vdmgarden.ca at least 48 hours before your pick up time.

If you miss your pickup day without rescheduling, a 10% plant care fee will be charged. If your order is not rescheduled within 24 hours or is canceled last minute with no alternate plan, a 20% restocking fee will be charged.

Orders not picked up within one week of the selected date may be subject to cancellation. We reserve the right to cancel the order and apply a 20% restocking fee.

ORDERS PLACED FOR DELIVERY

Order Cancellations: To avoid a 20% restocking fee, delivery orders must be canceled a min of 48 hours prior to the scheduled delivery day. Credit card refunds/cancellations are subject to a 2.4% processing fee.

Rescheduling Delivery Orders: Delivery date changes must be approved by the online manager. Please email info@vdmgarden.ca with your request at least 48 hours before your original delivery date. van der Meer Garden Centre reserves the right to apply a plant care fee based on the value of your order and length of delivery delay. This fee must be paid before delivery date.

Christmas Deliveries: All Delivery rules apply as above noted.On the morning of your delivery, you will receive an email with an approximate delivery time. Please note this is an estimate (e.g., between 12 PM and 2 PM) and not a guaranteed time. If you have plants arriving you must be home to receive them. Christmas trees /Greenery items can be left outdoors. We do not deliver to your back yard and will only place trees where access is deemed reasonable by delivery driver. Please keep snow cleared prior to your delivery day. We do not bring trees indoors or place on your stand for you.

 If you do not answer the door to receive plants or perishable items at the scheduled time, your order will be returned to Ile des Chenes. You will have 24 hours to contact us to arrange for pick-up or pay a $20 fee for a second delivery attempt. If you do not contact us within 24 hours of the failed delivery, your order will be refunded minus a 20% restocking fee and delivery fee.

General Winter Delivery Information: Customers must coordinate directly with van der Meer Garden Centre delivery personnel for winter deliveries.

Please ensure your phone is accessible during the delivery time window listed on the homepage, and that your address is clearly visible from the street, with the doorway properly lit. Our drivers cannot guess your location.

In case of heavy snowfall, delivery may be delayed by 1-2 days, as the delivery vehicle requires cleared side roads. We will notify you promptly if there is any delay.

INSTALLATION SERVICE

Customers must provide at least 48 hours' notice for rescheduling requests. For rescheduling or additional date inquiries, please contact us at info@vdmgarden.ca.

The installation fee covers a standard installation with clear and accessible planting locations. If installers encounter obstacles such as old tree roots, power lines, underground utilities, or other obstructions, additional charges may apply. This fee does not include the removal of existing trees or shrubs.

A surcharge is an additional fee that covers the costs of set-up, travel, and packing. The surcharge is based on the size of the largest pot installed, as this determines staffing, vehicles, and soil amendments.

If an installation needs to be rescheduled, we will notify you.

LOYALTY CARDS

Points can be earned on any regular-priced items purchased in-store or online. Please note that sale items do not qualify for points. You can collect points through your loyalty account both in-store and online; however, they are only redeemable in-store.

How points work:
You’ll earn 20 points for every $1 spent before tax. Once you’ve collected 10,000 points, you can redeem them for $10 off your purchase. Points can be redeemed in increments of $10 (e.g., 10,000 points = $10, 20,000 = $20, etc.).

If points are missed, please contact us at info@vdmgarden.ca within 48 hours of purchase, and include a photo of your receipt and your customer account number (found under the barcode or in your account setup email).

It is the customer’s responsibility to present their loyalty card or account information at the cash desk before payment. Van der Meer Garden Centre is not responsible for any missed points.

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MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall van der Meer Garden Centre, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@vdmgarden.ca.